Our core product
Our core product is Era, a leading edge vehicle
Era has been built from scratch by Fourth Tier Solutions' highly skilled development team. It manages
to combine powerful and intuitive point of sale features with sophisticated
rental management functionality to provide a rich rental environment.
Our use of innovative designs and the latest technology
provide an unparalleled user and customer experience whilst still retaining
the principal values required by a rental organisation.
Era's advanced system architecture and intelligent
design provides a secure, scalable and flexible environment at an affordable
By helping you to move your business forward Era can
add real value, bring dynamic, competitive advantage and future proof
your systems investment.
Era - Tomorrows intelligence, today!
Restricted system choice
Traditionally, when selecting a rental system the choice has had to be
between a large corporate based solution or one designed for small licensee
or private operations. This decision is usually based on the size of the
business. By restricting the choice of systems, the limitations each type
contains have to be accepted as part of a best-fit solution.
These systems are generally expensive to maintain and
extend - small systems due to local customisation and larger corporate
systems due to their inherent complexity and older technology.
The key requirements
for an ideal solution
An ideal system will take the best features of both these solutions and
eliminate their weaknesses.
- It will encapsulate all the functionality of a
rental operation in an intuitive and easy to use graphical interface.
- It will reduce costs and maximise revenue.
- It will incorporate the latest technology while
remaining cost effective.
- It will be flexible and dynamic.
- It must provide a superior customer experience
with flexible rate and payment handling and accurate billing.
- It must track vehicles through their entire life
- It must provide detailed reporting and secure system
- It must be able to grow with your business.
- It must future proof your investment.
Our many years in the vehicle rental industry has seen us undertake numerous
projects investigating and implementing rental solutions for both corporate
and licensee environments. In this time, not once did we come across a
system that could truly provide for the many diverse needs of the rental
industry. Having seen attempts to shoehorn existing systems into these
rental operations one thing became clear to us. The only way to deliver
a truly enterprise level solution capable of providing a clear business
advantage to organisations of any size or structure would be to build
one from scratch.
Best for all environments
Fourth Tier Solutions has dedicated the last two years to creating a solution
that combines all the best features of both small independent and large
corporate systems whilst eradicating their obvious limitations. By doing
this, independent or licensee operations can reap the benefits their size
has traditionally denied them while still maintaining their individuality,
whilst large corporates can maintain their consistent image and status
while achieving a level of agility previously unavailable to them.
Unlike most systems developed for this industry, we have never been under
the instruction of a specific client. We have used our considerable rental
experience along with regular presentations to the international rental
industry to ensure we always take the most appropriate design decisions.
By maintaining our independence, our exceptionally
high quality standards have never been compromised at any stage. This
has enabled us to produce a system of the highest quality, using the latest
technology and incorporating all the features you would wish to see in
a rental system but without the cost penalties this often incurs.
A new Era
The result is Era, a totally revolutionary product that still manages
to incorporate all the traditional requirements of a rental business.
Real added value
Maximise revenue at the counter by utilising Era's powerful point of sale
Quickly set up new marketing and sales initiatives using Era's highly
flexible management tools.
Use the highly intuitive, one screen rental process to create an outstanding
rental experience for your customers.
Future proofed investment
Highly advanced, scalable design delivered on leading edge technology
with a simple upgrade path.
Cost effective deployment
Era has a flexible deployment strategy to suit all your business models
and location configurations.
Era grows with your
Era can scale from a single user up to thousands of users enabling it
to grow as your business does. Whether you are a single site rental operation
or you have hundreds of sites spanning many countries, Era will provide
for all your rental system needs so future proofing your IT investment.
One central system
Due to the enterprise nature of the design, an entire rental organisation
can be deployed centrally on one system whilst maintaining total individual
security. It can accommodate multiple countries consisting of both corporate
and franchisee operations enabling all participating locations to run
from one central database. This provides many advantages for large corporations
down to individual licensees including improved information sharing and
a reduction in data duplication and cost.
Leading edge technology
We have incorporated the latest technology in order to enjoy the competitive
benefits this provides but without suffering the cost penalties this often
Era is extremely agile, enabling it to react quickly to the dynamic conditions
in the rental market. The operator who can act quickest in a changing
market can usually gain a big competitive advantage.
Transform the system
to your requirements
Our data driven design allows you to configure most aspects of the system
yourself. This greatly reduces your reliance on us, which in turn reduces
your costs and allows you to implement business driven changes far more
quickly. In addition, where a system change is required, it is usually
much simpler and quicker for us to implement.
Fast rental process
We have created a windows based user-interface that is unique, intuitive
and very easy to use, promoting an extremely fast rental process. Many
intellisense features are included to maximise the productivity of your
Highly intuitive, one
The user interface is designed for simplicity and flexibility which has
resulted in an extremely intuitive user experience. Virtually all rental
functions, from reservation to rental close are performed using the same
screen. Mandatory and restricted fields can be easily configured for many
different user groups using the powerful rules engine. Many intellisense
features have been utilised to ensure that the users, and therefore the
customers, have a far more enjoyable rental experience.
Invaluable information such as reservation manifests, due back and delivery
and collection schedules, daily, weekly and monthly activity reports and
future availability predictions are instantly available online. These
combine with our standard reporting modules to provide an accurate picture
of your rental operations.
Powerful search engine
Era has an extremely simple yet hugely powerful search engine. Its intuitive
interface allows you to quickly find rentals, customers, vehicles, locations
or whatever else you might need regardless of the volumes of information
stored in the system. Extensive drill down functionality allows you to
immediately display vehicle and renter history and location hierarchies.
Superior customer experience
Era provides a superior customer experience to attract new business, retain
it and create positive referrals. The flexible customer engine has been
designed to enable huge amounts of individual data to be held. This data
has been made fully searchable in an extremely intuitive manner enabling
simple customer retrieval and reduced data duplication. Full rental history
tracking, preferred options, multi-lingual printing and customer rating
combine to provide a rich customer experience.
Information at your
By condensing the vast amounts of accurate and detailed information Era
can store into a one-screen rental process we provide an extremely sophisticated
yet simple environment for your users to work in. Additional details on
nearly all aspects of the rental process are never more than one screen
away providing an amazing rental experience and making even your newest
members of staff feel like experts.
Flexible rate handling
We have developed a hugely powerful rates engine that is capable of accurately
creating all your required rates and associated charges. Our intuitive
point-of-sale tool allows you to automatically prompt staff to sell items
and offer them incentives for doing so. It gives you the control to ensure
your staff are quoting and charging exactly the right rates whilst still
allowing them the flexibility to close the deal thereby maximising revenue
at the counter.
By combining sophisticated on-line reporting with our powerful rates engine
we make it simple for you to reduce costs, increase utilisation and maximise
Flexible account creation
Era has a hierarchical customer engine, allowing accounts to be setup
and linked to all their associated divisions and on down to employee level.
Rich details can be held against all these records allowing a complete
and accurate picture to be built up of all your customers. Of course the
accounts link directly into the rates engine to ensure your customers
can receive tailored rates where you decide it is appropriate.
Accurate customer billing
The powerful rates engine built into Era allows accurate rates and charges
to be configured for all your customer requirements. You can define payment
restrictions for any charge / payment type combination to ensure accurate
split billing takes place between any number of parties.
Flexible payment options
Any number of payment types can be taken for a rental as defined by you.
Completely customisable validation routines are used to ensure accurate
data entry and avoid time wasted on processing bad data. Credit cards
can be swiped to identify customers, speed up processing and improve accuracy
and a link can be provided to a designated credit card acquirer to automate
authorisations and payments.
Era is fully enabled to handle multiple currencies, including the euro,
both in rates quoted and payments received.
Total fleet control
Era provides detailed fleet tracking through all the phases of a unit's
life cycle from planning to disposal. The built-in transactional control
ensures the integrity of all vehicle movements and our advanced blocking
utilities ensure vehicles are not rented past their return dates. Our
unique fleet installation and maintenance tools provide an extremely fast
and efficient way of managing your fleet.
A combination of our powerful location hierarchy, rich data capture and
advanced reporting tools provide an extremely powerful reporting engine.
The capability to drill down through hierarchies enables reports to be
created at any level. You can also design your own reports and export
them to Microsoft Excel using our special reporting wizard.
Throughout the system we have incorporated data inheritance features and
sophisticated wizards to ensure user maintenance is kept to a minimum.
By reducing the volume of information that needs to be entered and the
time it takes to do so we can increase the accuracy of the data and keep
expensive and wasteful administration costs to a minimum.
Reduced training costs
The single screen rental concept and natural data entry flow combine with
the simple information pop-ups and many intellisense features to produce
a very quick and easy training environment. Reducing training times and
costs can be extremely important especially in areas where staff turnover
can be relatively high.
Our advanced system architecture and intelligent design ensures that all
rental transactions and vehicle movements are securely saved to the database.
We ensure partial details are never recorded when a system problem occurs,
a common cause of lost vehicles, incorrect billing and bad customer information.
Our choice of technology and highly optimised, open design allows Era
to be integrated with virtually any other systems. Our accounts interface
contains a flexible scheduling utility allowing us to easily integrate
with any compliant, third party accounting systems. We can integrate into
corporate reservation systems, blacklists, corporate accounts and bad
renter files. Our export facility also allows you to pull data into popular
office packages such as Microsoft Word and Excel.
Business to Business
Our open design and leading edge technology allow us to provide business-to-business
(B2B) communications using the latest XML and web service standards. This
helps to reduce costs and increase timesavings when dealing with your
suppliers and promote an enhanced image and flexible communication with
Another advantage of our sophisticated design and architecture is our
ability to integrate with third party systems such as private telephone
exchanges to provide computer telephony integration (CTI). This is especially
useful in a call centre environment when call times and customer routing
is especially important.